Privacy & Cookie Policy

Version 1.1
Last updated: 13 June 2025

This Privacy Policy outlines how MEDO Services Ltd (trading as "MEDO Productions"), a company registered in England and Wales under company number 15201401, collects, uses, discloses, and safeguards your information when you visit our website or interact with us in the course of our business.

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1. Who We Are
MEDO Productions is the trading name of MEDO Services Ltd. We provide professional audio-visual and live event production services. For the purposes of data protection law, MEDO Services Ltd is the data controller of your personal data.

Our registered office: 128 City Rd, London, UK EC1V 2NX
Email: info@medoproductions.com

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2. Personal Data We Collect
We may collect the following types of personal information:

• Full name (public or private)

• Postal address (business or residential)

• Email address (personal or work)

• Telephone number (landline or mobile)

• Business name and logo

• Website and social media profiles

• Job title, profession, and qualifications

• Information about your business or services

• Staff contact information (names, roles, emails)

• IP address, browser type, and device data (via cookies or analytics tools)

We do not knowingly collect or solicit data from children under 13.

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3. How We Collect Your Data
We collect data through:

• Contact forms on our website (Wix platform)

• Direct email communication

• Newsletter sign-up forms (if applicable)

• Cookies, pixels, and tracking tools (e.g. Google Analytics)

• Embedded video or social media plugins (e.g. YouTube, Instagram)

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4. Lawful Basis for Processing
We rely on the following lawful bases under Article 6 of the UK GDPR:

• Consent: where you have actively opted in

• Contract: when data is necessary for service delivery

• Legal obligation: for tax, insurance, or record-keeping

• Legitimate interest: to improve services, protect our business, or grow our brand

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5. How We Use Your Data
We may use your data to:

• Respond to your enquiry

• Provide AV services or quotations

• Issue invoices and maintain internal records

• Communicate service updates or technical notices

• Send marketing content (where consent is given)

• Analyse website traffic and user behaviour

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6. Sharing Your Data
We only share your data when necessary and with appropriate safeguards. This may include:

• Email marketing providers (e.g. Mailchimp)

• Web hosts and CRM tools (e.g. Wix)

• Analytics platforms (e.g. Google Analytics)

• Contracted freelancers or technical subcontractors

• Legal, accounting, or professional service providers

We do not sell or rent personal data to third parties.

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7. International Transfers
Some of our service providers may store or process personal data outside the UK, including in the United States or EU. Where applicable, we ensure appropriate safeguards are in place:

• UK-approved Standard Contractual Clauses (SCCs)

• Adequacy decisions from the UK Government

• Privacy Shield frameworks (where relevant and current)

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8. Data Retention
We retain your data only as long as necessary:

• To respond to enquiries

• To fulfil contracts or service agreements

• To comply with legal or financial obligations (e.g. 6-year record retention under HMRC rules)

• Until you request deletion (subject to lawful exceptions)

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9. Your Rights
You have the following rights:

• Access: request a copy of your data

• Rectification: correct inaccurate data

• Erasure: request deletion ("right to be forgotten")

• Restriction: limit how your data is used

• Objection: opt out of certain uses (e.g. marketing)

• Portability: receive your data in a machine-readable format

To exercise your rights, contact: info@medoproductions.com
We may need to verify your identity before fulfilling your request.

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10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and collect usage data. This includes:

• Essential site functionality

• Visitor analytics (via Google Analytics)

• Embedded content interaction (e.g. YouTube videos)

You can control cookie settings through your browser or opt-out of tracking via tools like: https://tools.google.com/dlpage/gaoptout

We also use a cookie banner on our website which allows visitors to accept or reject non-essential cookies in compliance with UK GDPR and PECR.

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11. Data Security
We take data security seriously and use the following measures:

• SSL encryption on our website

• Secure login practices for internal systems

• Regular updates and platform security patches

• Limiting access to authorised personnel only

However, no method of transmission over the internet is 100% secure.

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12. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of such websites. We encourage you to read their privacy notices.

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13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.

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14. Contact Us
For questions, data requests, or complaints, Email: info@medoproductions.com

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15. ICO Registration
MEDO Services Ltd is registered with the UK Information Commissioner’s Office (ICO).